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For illustration onlyPhoto: Phu Nu Online |
TUOI TRE
Jetstar Pacific has apologized to a boy and his family after the airlines' flight took off and left him behind even though he had a return ticket to Ho Chi Minh City.
The apology was made Monday afternoon after the carrier received a complaint from Vu Thi Chau, mother of Nguyen Vu Gia Huy, 13 years old, who was removed from the flight from Da Nang to HCM City on June 3 although he had a return ticket and needed a guardian as required by law.
“Through mass media, Jetstar Pacific would like to send an apology to Nguyen Vu Gia Huy and his family for this unexpected incident,” a Jetstar Pacific representative said.
Jetstar Pacific has ordered all its units to review their operation to prevent such a case from repeating in the future.
At 11:45 a.m on June 3, Vu Thi Loan, Huy’s aunt, was carrying out procedures for boarding the BL593 flight from Da Nang to HCM City, when she was informed by Jetstar Pacific staff said Huy was not in the list of passengers.
The staff explained that Huy was among three passengers who were randomly removed from the list by the carrier because the plane did not have enough seats.
Huy, along with the other two passengers, would be arranged for the next flight that would depart at 7:30 p.m., the staff said.
As required by law, a 13 year-old child must have an adult guardian with him/her on any flight.
“Through mass media, Jetstar Pacific would like to send an apology to Nguyen Vu Gia Huy and his family for this unexpected incident,” a Jetstar Pacific representative said.
Jetstar Pacific has ordered all its units to review their operation to prevent such a case from repeating in the future.
At 11:45 a.m on June 3, Vu Thi Loan, Huy’s aunt, was carrying out procedures for boarding the BL593 flight from Da Nang to HCM City, when she was informed by Jetstar Pacific staff said Huy was not in the list of passengers.
The staff explained that Huy was among three passengers who were randomly removed from the list by the carrier because the plane did not have enough seats.
Huy, along with the other two passengers, would be arranged for the next flight that would depart at 7:30 p.m., the staff said.
As required by law, a 13 year-old child must have an adult guardian with him/her on any flight.
Although Huy's parents had authorized aunt Loan to be Huy's guardian during the two flights, Loan was refused by the airlines to take Huy in.
As Loan had to come back to HCM City in time for her business, she could not help but leave Huy at the airport alone to wait for the next flight.
After knowing about the incident, Huy's parents phoned him and ask him to tell the carrier’s staff that they wanted to talk with them over phone.
Huy said he had begged some staff to talk with his parents via his phone, but nobody agreed.
“I repeatedly asked a man named Tuan and another female staff of the carrier to talk with my parents via my phone, but both refused and went away,” Tuan said.
Eventually, Huy’s parents had to ask their relatives in Da Nang to come to the airport to take care of Huy.
However, the carrier claimed it had paid special support services to Huy, as applicable for children who travel alone by air.
When the BL597 flight with Huy on board landed at Tan Son Nhat Airport in Ho Chi Minh City, Jetstar Pacific staff directly handed Huy over to his father, Nguyen Thanh Son, who later said, "I wants Jetstar Pacific to settle the incident so that such a case will not re-occur in the future."
After knowing about the incident, Huy's parents phoned him and ask him to tell the carrier’s staff that they wanted to talk with them over phone.
Huy said he had begged some staff to talk with his parents via his phone, but nobody agreed.
“I repeatedly asked a man named Tuan and another female staff of the carrier to talk with my parents via my phone, but both refused and went away,” Tuan said.
Eventually, Huy’s parents had to ask their relatives in Da Nang to come to the airport to take care of Huy.
However, the carrier claimed it had paid special support services to Huy, as applicable for children who travel alone by air.
When the BL597 flight with Huy on board landed at Tan Son Nhat Airport in Ho Chi Minh City, Jetstar Pacific staff directly handed Huy over to his father, Nguyen Thanh Son, who later said, "I wants Jetstar Pacific to settle the incident so that such a case will not re-occur in the future."
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